Hi Ankit, we need you to post a screenshot of the problem, it will need to show the error message you are getting. It might be better to copy and paste the error message and post that with the screenshot as sometimes the error message is too large for the window and we miss part of it.

hello i tried it but i had some other issue .Software was installed in different (32bit)folder and i corrected it. now i am facing a new problem that after restarting my software other computer are failed to re sync. Even they fail to connect if i am not working for some time. Can you please suggest me something to solve this problem?

Hi Ankit, have you tried what TimmyRenderingCo suggested above? That fix is also suggested in our documentation for this problem.

One thing I would love to know is whether you have anti virus enabled? There are two important files that come with our software which this error is telling you can't be found, or have been disabled somehow. It is my suspicion that this may be because of anti virus software which sees the files as a potential security risk and either alters the permissions for them, or does something else meaning that they cannot be loaded.

The link that TimmyRenderingCo put above is a microsoft update that installs fresh copies of these files and resolves the problem.

I would love to know more about your system to see if we can find a permanent fix for this that does not require the installation of this update.

Thanks in advance for your help

James

Hello I am facing the same problem , please help me to solve it .

Hi there! Glad you managed to fix it! Hope all goes well. Post back if you need any further assistance :D

Oops... I solved my own issue. Download and install both of the 64 and 32 bit versions and install them. That solved my issue.

https://www.microsoft.com/en-US/download/details.aspx?id=48145